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Our Mission

We help senior living providers reduce risk, improve safety, and simplify care delivery.

For over 20 years, CareAgents by K&B Specialty Insurance has been a trusted insurance leader in the senior living industry. Through strong partnerships with specialty brokers and technology and risk management experts, we help senior living communities deliver high-quality care – reducing falls and pressure injuries – while also improving staff efficiency, increasing census, and lowering annual insurance claims.

Backed by deep market insight, decades of experience, and advanced technology, CareAgents delivers customized insurance solutions that create measurable value for brokers and providers.

We provide white-glove service to every client, including on-site risk management visits with our clinical risk experts, holistic claims handling from thorough investigations to legal defense, and direct access to our executive team, including our CEO.

CareAgents does more than write insurance policies – we are a partner. Whether you are a broker or a provider, we ensure your interests are protected every step of the way.

CareAgents is a subsidiary of Roosevelt Road Specialty – a market-leading specialty MGU.

Meet our amazing team

Our CareAgent team is dedicated to helping your business grow.

Bryan Baird

President & CEO

Rian Girard

Chief Underwriting Officer

Jeff Feldman

Senior Vice President of Claims

Toni Malicdem

Senior Clinical Risk Manager

Laura Pepe

Claims Director

Monica Chadwick

Vice President, Risk Management

Frequently asked questions

We combine advanced technology with risk management expertise to prevent incidents, improve documentation, and lower the likelihood of costly claims.

Our defensible documentation tools and protocols help your staff stay prepared and aligned, improving outcomes during state and federal surveys.

Not always. But with predictive technology, proactive training, and strong documentation, we significantly reduce frequency and strengthen defensibility.

From single-site pilots to nationwide rollouts, we deliver scalable solutions, staff training, and ongoing support tailored to your portfolio.

Yes, which means you have access to all the resources at Roosevelt Road Specialty, including an entire legal defense team, communications staff and financial leadership with a proven track record of successfully navigating today’s complex insurance market landscape. Learn more at www.rooseveltroadspecialty.com

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