Join us for a practical, solutions-focused discussion on how senior living leaders can strengthen their response to harm events and turn moments of crisis into opportunities for trust.
This webinar will explore the factors that increase litigation and regulatory risk, proactive strategies to protect your organization, and early resolution pathways that improve outcomes for residents, families, and providers.
Designed for senior living executives, clinical and risk management professionals, and insurance partners, this session offers actionable guidance and approved continuing education credit.
Objectives
-Define harm events in senior living and explain the factors that make litigation and regulatory scrutiny likely.
-Implement proactive strategies—such as clear documentation, timely communication, effective customer service, transparent disclosure practices, and targeted training—to reduce legal and regulatory risks.
-Evaluate early resolution pathways, including apology and disclosure follow-up, and determine when these approaches improve outcomes for residents, families, and organizations.
CEs
This program has been approved for Continuing Education for 1.0 total participant hour by NAB/NCERS—Approval # 20261111-1-A116418-DL. Will be providing 1.0 total participation hours for nurses as well, details to follow.
