EXECUTIVE SUMMARY
An 88% reduction in pressure injuries.
A 72% cut in treatment costs.
Significant decrease in risk exposure for wound claims.
These aren’t just numbers – they’re the real results CareAgents and its tech partner WoundRounds helped deliver for a skilled management healthcare organization operating in two states where the technology was trialed.
CHALLENGE
Pressure injuries are misunderstood in terms of where they come from, how they evolve, and what risk factors make residents more susceptible. Pressure injuries lead to increased exposure for litigation and leave senior living communities on the hook for educating residents and family members, as well as defending care. With multiple skilled nursing facilities across several states, this provider needed a solution that delivered both clinical improvement and liability reduction.
SOLUTION
A strategic partnership with CareAgents and WoundRounds – a wound management platform that combines timely mobile documentation, wound photography, and analytics – reduces acquired wounds and improves care protocols.
RESULTS
In just over two years, the skilled management healthcare agency experienced:
Facility-acquired pressure injuries decrease by 88% across eight locations.
• Estimated monthly treatment costs drop 72%, comparing June 2023 to July 2025.
• Advanced pressure injuries (stage III, IV, and unstageable) decline by more than 80%.
• Litigation exposure and claims frequency reduce significantly, improving both patient outcomes and customer satisfaction.
Even more compelling, when comparing the first 13 months of WoundRounds use to the most recent 13, the facilities saw a 62% reduction in both total and new facility-acquired injuries – concrete proof that the technology is improving long-term risk performance.
With this proven success, the skilled management healthcare organization has greenlit WoundRounds deployment across all 62 of its skilled nursing locations, spanning 5 states.
By integrating clinical technology with proactive insurance planning through CareAgents, the operator has delivered results that lower total cost of risk and support better care outcomes.
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“These results aren’t just impressive – they’re exactly why CareAgents exists. When our team brings together clinical innovation like WoundRounds with tailored insurance solutions, we empower facilities to reduce risk, elevate care, and drive measurable impact. I’m incredibly proud of the CareAgents’ team who continues to lead the way in transforming how senior care organizations manage liability and outcomes.”
– Bryan Baird, CEO, CareAgents
Proven Results. Real Accountability.
Results That Protect and Perform
$71M
Built a highly differentiated program to $71M in 3 years at a 47% loss ratio.
“Our insurance policy with CareAgents and their fall prevention technology VirtuSense has made an incredible difference in our facilities. We are planning to rollout VirtuSense to more of our sites.” –
Mike Medeiros
Chief Nursing Officer
Best Healthcare
30K +
Residents protected through CareAgents programs at over 800 Senior Living building across the US.
“VSTAlert is a great system and a huge selling point for families. I’m glad my competitors don’t have it!”
Sabrina Mallay
Sales and Marketing Director
Superior Residences of Clermont
85%
Improved broker engagement and client adoption
“We greatly value our relationship with CareAgents and their risk management partners WoundRounds and VirtuSense. Together, we are making a difference to reduce wounds, falls and potential litigation. Because of the high-level of success not only we strengthening our relationship with CareAgents, we are expanding WoundRounds and VirtuSense throughout our facility portfolio.” –
Doris Pack
VP of Regulatory Compliance
OPCO Skilled Management
BECOME AN APPOINTED BROKER
CareAgents and its partners are reshaping the senior living industry with leading technological solutions that track and manage key loss drivers, including falls and pressure injuries.
