A Practical, CE-Approved Webinar for Senior Living Professionals
Family interactions are at the heart of long-term care—and they’re also one of the most common sources of stress, complaints, and risk exposure for facilities. As expectations rise and emotions run high, even well-intentioned conversations can escalate into regulatory issues or liability concerns if not handled carefully.
That’s why we’re inviting you to join Toni Malicdem, LNHA, LCSW, CDP, Chief Risk Officer at CareAgents, for a timely and practical webinar designed specifically for today’s senior living environment.
📅 Webinar Details
Title: Managing Difficult Family Interactions in Long-Term Care
Date: Thursday, February 19
Time: 2:00 PM ET
Format: Live, online webinar (1 hour)
This session is built for senior living executives, clinical leaders, risk managers, and insurance partners who want practical tools they can apply immediately—not theory.
What You’ll Learn
In this one-hour session, Toni will walk through real-world scenarios and proven strategies to help you:
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Identify the most common causes of difficult family interactions, including expectation misalignment, communication breakdowns, and emotional stress
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Recognize early warning signs that conversations may escalate into complaints, regulatory scrutiny, or claims
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Use effective de-escalation and communication techniques to manage challenging conversations with professionalism and empathy
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Apply boundary-setting strategies that protect staff and organizations while maintaining resident-centered care
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Strengthen documentation and follow-up practices to reduce professional liability exposure
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Integrate proactive family communication strategies into daily operations to support broader risk management goals
This is a highly practical session focused on prevention—helping facilities address issues before they turn into costly problems.
Continuing Education Credit
💡 Plus: Earn 1.0 CE Credit
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Approved for 1.0 Continuing Education participant hour by NAB/NCERS
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Approval #20270218-1-A118591-DL
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1.0 participation hour for nurses will also be provided (details forthcoming)
Who Should Attend?
If you work in senior living, skilled nursing, assisted living, or support organizations serving these communities—and regularly interact with residents’ families—this webinar is designed for you.
Save Your Spot
👉 Register here to join the webinar
We look forward to having you join us for this important conversation—and to helping you build stronger, safer, and more effective family relationships within your organization.
