• From Crisis to Confidence: Strengthening Event Response in Senior Living
  • The Power of Apology: Strengthening Trust and Relationships in Senior Living
  • From Crisis to Confidence: Mastering Event Response in Senior Living
  • Expectations Management and the Medically Unpreventable Pressure Ulcer
  • Write It Right: How Purposeful Documentation Protects Residents, Staff, and Organizations
  • A Paradigm Shift in Pressure Ulcer Litigation: From “Never Events” to Medically Unpreventable Conditions